Find the right coverage for maintenance and support
Videojet service agreements are designed to meet your needs. Whether you rely on Videojet or an in-house maintenance team to maintain your coding and marking equipment, we have a service offering with you in mind.
Foundation: Optimize your new printer for peak print performance from the first day. Videojet experts support and train your team, getting them familiar with your new equipment. Factory-recommended preventive maintenance and wear parts are covered, as well as any break-fix incidents, to help ensure your first two years are smooth sailing.
Comprehensive: The perfect solution to achieve maximum uptime and increase your productivity. Comprehensive coverage may be added to any Videojet printer, including those previously covered by Foundation. Get all the benefits of outsourced service for up to five years, including a full preventive maintenance program, continuous on-site training and support, and full coverage of labor, travel, and replacement of wear parts.
VideojetConnect™ Remote Service: Manage your printer operations more efficiently with better fleet visibility when you opt in to VideojetConnect™ Remote Service.
Support for your team when needed
Not ready for professional outsourced service yet? No problem. Videojet certified technicians are available to supplement your in-house maintenance staff when capacity or experience constrain your “do it yourself” approach.
- Maintenance training: Learn from the experts who train Videojet technicians. Training sessions are available either at your site or in the classroom at Videojet headquarters in Wood Dale, Illinois.
- Preventive maintenance: When you prefer to outsource routine maintenance, Videojet supports you with flat rate preventive maintenance to cover labor.
- Time & materials: For everything from repairs and wear parts replacement to application support and operator training, a Videojet technician can provide the support you need to optimize your printing and marking operations.
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