Customer Care

Purchase Order Status

Access at Your Fingertips. You can easily locate your customer number and your order number via your order confirmation email.

Submit Your Order

Email a PDF of your purchase order for Supplies and Parts to our Customer Care Team.
Email your order to Customer Care.

Why Call? Place your Order online now. provides 24/7 access to the following:

  • Order Status. Check the status of your order.
  • Order Placement. Seamless online ordering.
  • Order Tracking. See the location of your shipment.
  • Order History. Look up past orders and invoices.
  • Pricing Inquiries. Submit any pricing questions

Blanket Purchase Orders

Don’t want to place your order online? Did you know that you can submit a Blanket Purchase Order?

  • Touchless. One Purchase Order for the entire 12 months.
  • Increased Uptime. Reduced unexpected shutdowns due to stocking issues.
  • Completely Flexible. Call Videojet to change quantities and dates at any time.

Contact Customer Care

United States:Canada:
Phone: (800)-843-3610  (For Spanish –> Press 9)Phone: (877)-225-2241  (For French –> Press 8)
Email: vti.domesticcs@videojet.comEmail:

During Normal Business Hours: (7:00AM to 5:30PM CT)
For order placement, order status or return request –> Press 1
For technical support, application inquiries, or service agreements –> Press 2
For service, on-site repair or to schedule a new equipment installation –> Press 3
For new equipment sales or product literature -> Press 4

After Business Hours: (5:30PM to 7:00AM CT)
For Emergency Technical Support or for rush orders for Supplies -> Press 2

Contact Customer Care

United States:

(833) 760-0609 Canada:

(877) 225-2241 New Printer Sales: