Videojet operations, support, and extended service

Videojet is here for you

The health and well-being of our customers, associates and community are Videojet priorities. We are monitoring and reacting to evolving health regulations and suggestions in all the regions we serve.

Through it all, our intent is to remain by your side and committed to supporting your production. Every day, we are safely providing the equipment, supplies and service needed to keep operations like yours running smoothly and to help keep food and essential products available to the public. We are in constant contact with our suppliers and continue to ship Videojet equipment and supplies throughout North America.

Videojet technical support and service teams are ready to respond to your call

While many of our associates are working remotely, our team of dedicated Videojet service technicians can assist with onsite maintenance if required. When a visit is needed, we will ask that someone at your location completes a very short questionnaire to help us better understand any additional precautions that may be needed.

VideojetConnect™ Remote Service

Keep in mind that if your equipment is activated with VideojetConnect™ Remote Service, our service team can help resolve many technical issues remotely, without the need for a service technician onsite. If you would like to see if your equipment is already activated with VideojetConnect, please ask your service representative or give us a call at 866-871-3226.

If you don’t already have VideojetConnect Remote Service, you can get it free of charge for the next 12 months on your supported printers when you sign up by June 30. This offer includes the cost to run the service at your facility as well as any required Videojet network hardware. The installation fee will be waived if you have a Videojet Comprehensive service agreement or if you place a printer order at the same time. To take advantage of this offer, please ask your service representative or call 866-871-3226.

Thank you for your continued business and partnership. We are ready to assist you in any way we can.

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Customer Service (United States)
Phone: (800) 843-3610 Opt #1

Customer Service (Canada)
Phone: (877) 225-2241 Opt #1

New Equipment Sales
Phone: (877) 960-1272

Service & Tech Support
Phone: (800) 843-3610 Opt #2

Contact Us

New Equipment Sales:
(866) 871-3226

  Service & Support:
(833) 760-0609