All Excel series continuous inkjet (CIJ) printers have been discontinued and replaced by more advanced and efficient CIJ models. These new printers not only match the high standards of quality and reliability that you’ve come to expect from Videojet, but also offer enhanced features and capabilities. View our current line of CIJ printers.
We’ve compiled troubleshooting tips for your Excel series printer below. If you need additional technical help, please contact our technical support team.
If the printer is running normally but no display is visible, adjust the contrast. Please call the hotline.
“No air for warmup Fault”
• Check input pressure on pressure gauge (approx. 6 bar).
• Check quality of compressed air. It must be free of oil and water.
• Check the fluid level (make-up, ink).
• If the level is OK, please call the hotline.
• Is the head dirty? Turn the printer off, clean with make-up solution, dry the printhead and re-start.
• Check ink expiration date and replace with fresh ink, if expired
• Is there a jet? If not, the nozzle is blocked.
• The catcher may be overflowing and the return suction line blocked. It should be cleaned.
• The module has been cleaned too often or for too long, too much fluid in the module.
• Drain some fluid (approx. 20ml) from the module. Call the hotline.
• High Voltage plates in the printhead are dirty. They should be cleaned.
• There is a short circuit caused by ink. Clean head thoroughly
• Check ink pressure (left-hand pressure gauge). If necessary, call the hotline.
• Check ink expiration date. Ink viscosity may be too low
• Replace ink with fresh supply.
• Check ink system for leaks.
• Replenish ink.
Contact Videojet Technologies
New Equipment Sales:
(866) 871-3226
Service & Support:
(833) 760-0609
