Customer Service FAQ

You will find the following information here:

How do I purchase products on-line?

You can purchase products on-line at

Where do I send my payments?

Videojet Technologies Inc
12113 Collection Center Dr.
Chicago, IL 60693

How do I contact Customer Service?

Phone: 1.800.843.3610
Fax: 1.800.582.1343
7:00AM -5:30PM CST Monday thru Friday

How do I locate/contact a sales person or Distributor in my area?

You locate/contact a Videojet sales person or Distributor in your area using the Sales and Distributor Locator.

What is Videojet’s correspondence address?

Videojet Technologies Inc
1500 N. Mittel Blvd
Wood Dale, IL 60191-1073

How do I request copy of my Invoice / Credit memo?

Please email: or call 1-(833) 760-0609 option 5.

How do I process a return?

Please email: or call 1-(833) 760-0609.
Note: RMA number is required for ALL returns.

How do I register for online ordering?

You must be an existing Videojet customer to register for on-line ordering, please have your customer number available when registering. Click here to register.

What are the benefits for online registration?

No wait time, order 24/7. You can also check your order status, order history and payments.

Contact Videojet Technologies

New Equipment Sales:
(866) 871-3226

Service & Support:
(833) 760-0609


Contact Us:

New Equipment Sales: (877) 321-3786   
Service & Support: (800) 843-3610