Videojet Service
Our service department is dedicated to providing comprehensive support for all equipment needs, ensuring optimal performance and reliability. With a team of skilled technicians, we offer expert maintenance, timely repairs, and tailored solutions to minimize downtime and enhance operational efficiency. Customer satisfaction is our priority, and we strive to deliver prompt and effective service every time.
Contact information
Monday to Friday
7:30AM – 5:30PM (CT)
U.S.
(800) 843-3610 x4
Canada
(877) 225-2241 x4
Need help now?
Use our self-service tools to get help fast.
Schedule appointment
Request an on-site service appointment for new equipment install or repair.
Knowledge hub
Access documentation to manage your Videojet equipment
in-house.
Service option
Field service
Our service department features certified service engineers—over 200 professionals with the latest training and immediate access to our extensive technical knowledge library. We ensure rapid response times, with engineers nearby to address urgent needs and key spare parts on hand for expedited repairs. Our customized service packages cater to all experience levels, offering options such as break-fix protection, scheduled maintenance, operator training, and consultative services. For specific details, consult your Videojet service representative.
Service packages
Our standard and customized service packages cater to customers of all experience levels, offering a range of options including break-fix protection (parts and labor), wear parts exchanges, scheduled preventive maintenance, key operator training, print adjustments, and consultative services. For more details, please consult your Videojet Service Representative.
Full care equipment leases
Experience the advantages of Videojet Full Care with our lease program for state-of-the-art equipment. Enjoy brand new coding and marking technology with no upfront costs. The program includes five years of expert on-site maintenance and support tailored to your operational needs, ensuring optimal performance without the burden of ownership.
Code2Carton
Videojet offers testing of codes on your cartons to help ensure optimum longevity and code quality. The service is available for every industry, but it is particularly well-suited for pharmaceutical and medical device companies.
Videojet product warranty policies
Our product warranty policies provide clear and concise information about coverage terms, duration, and conditions for each product. Users can easily access warranty details to understand their rights and ensure proper usage, helping to promote confidence and satisfaction with their purchases.
