Customer Service

Frequently asked questions for Customer Service

How do I purchase products on-line?

You can purchase products on-line at videojetdirect.com

Where do I send my payments?

Videojet Technologies Inc
12113 Collection Center Dr.
Chicago, IL 60693

How do I contact Customer Service?

Phone: 1.800.843.3610
Fax: 1.800.582.1343
Email: vti.domesticcs@videojet.com
6:30AM to 6:00PM CST Monday thru Friday

How do I locate/contact a sales person or Distributor in my area?

You locate/contact a Videojet sales person or Distributor in your area using the Sales and Distributor Locator

What is Videojet's correspondence address?

Videojet Technologies Inc
1500 N. Mittel Blvd
Wood Dale, IL 60191-1073

How do I request copy of my Invoice / Credit memo?

Please email: vti.domesticcs@videojet.com or call 1-800-843-3610 option 5.

How do I process a return?

Please email: vti.domesticcs@videojet.com or call 1-800-843-3610.
Note: RMA number is required for ALL returns.

How do I register for online ordering?

You must be an existing Videojet customer to register for online ordering, please have your customer number available when registering.
Click here to register.

How do I register for online ordering if I am not a Videojet Customer?

Please email: vti.domesticcs@videojet.com or call 1-800-843-3610.

What are the benefits for online registration?

No wait time, order 24/7.  You can also check your order status, order history, and payments.

How to buy

To Order in The US

PhonePic800-843-3610

Videojet Technologies Inc.
1500 Mittel Boulevard
Wood Dale, IL 60191

Outside the US (e.g. Puerto Rico):

PhonePic+1 630-860-7300

Wordwide Sales

To use our worldwide Sales and Distributor Search tool to find contact information for a local Videojet representative or Marsh distributor in your region or country

Online