Customer Care

Purchase Order Status

Access at Your Fingertips. You can easily locate your customer number and your order number via your order confirmation email. Check your order status.

Submit Your Order

Email a PDF of your purchase order for Supplies and Parts to our Customer Care Team.
Email your order to Customer Care.

Videojet Direct

Why Call? Place your Order online now.
Videojet Direct provides 24/7 access to the following:

  • Order Status. Check the status of your order.
  • Order Placement. Seamless online ordering.
  • Order Tracking. See the location of your shipment.
  • Order History. Look up past orders and invoices.
  • Pricing Inquiries. Submit any pricing questions

Blanket Purchase Orders

Don’t want to place your order online? Did you know that you can submit a Blanket Purchase Order?

  • Touchless. One Purchase Order for the entire 12 months.
  • Increased Uptime. Reduced unexpected shutdowns due to stocking issues.
  • Completely Flexible. Call Videojet to change quantities and dates at any time.


Videojet Direct
Blanket Purchase Order


Contact Customer Care

United States: Canada:
Phone: (800)-843-3610 Phone: (877)-225-2241
Email: Email:

During Normal Business Hours: (7:00AM to 5:30PM CT)
For order placement, order status or return request –> Press 1
For technical support, application inquiries, or service agreements –> Press 2
For service, on-site repair or to schedule a new equipment installation –> Press 3
For new equipment sales or product literature -> Press 4

After Business Hours: (5:30PM to 7:00AM CT)
For Emergency Technical Support or for rush orders for Supplies -> Press 2

Contact Customer Care

United States:
(800) 843-3610

(877) 225-2241

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