Customer Service FAQ

You will find the following information here:


How do I purchase products on-line?

You can purchase products on-line at videojetdirect.com.
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Where do I send my payments?

Videojet Technologies Inc
12113 Collection Center Dr.
Chicago, IL 60693
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How do I contact Customer Service?

Phone: 1.800.843.3610
Fax: 1.800.582.1343
Email: vti.domesticcs@videojet.com
6:30AM to 6:00PM CST Monday thru Friday
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How do I locate/contact a sales person or Distributor in my area?

You locate/contact a Videojet sales person or Distributor in your area using the Sales and Distributor Locator.
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What is Videojet's correspondence address?

Videojet Technologies Inc
1500 N. Mittel Blvd
Wood Dale, IL 60191-1073
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How do I request copy of my Invoice / Credit memo?

Please email: vti.domesticcs@videojet.com or call 1-800-843-3610 option 5.
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How do I process a return?

Please email: vti.domesticcs@videojet.com or call 1-800-843-3610.
Note: RMA number is required for ALL returns.
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How do I register for online ordering?

You must be an existing Videojet customer to register for on-line ordering, please have your customer number available when registering. Click here to register.
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What are the benefits for online registration?

No wait time, order 24/7. You can also check your order status, order history and payments.
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Contact Us

New Equipment Sales:
(866) 871-3226


Service & Support:
(800) 843-3610