Trust the Experts in Field Service to Ensure Greater Uptime

Videojet’s Service and Support team helps you optimize the performance of your equipment throughout its lifecycle. When you partner with Videojet, you can expect experienced service and support professionals providing prompt on-site service and 24-hour phone support.

Backed by a team of trainers, technicians, mechanical engineers and supplies specialists, only Videojet’s 200+ Service Professionals are authorized to service your equipment with the newest tools for diagnostics and response.

In North America, Videojet services all VIDEOJET, MARSH, WILLETT, LABELJET, WOLKE, XYMARK and CHESHIRE brands of Videojet printers. With service professionals near you, Videojet can get your line up and running faster. 

Please check with your local Videojet location for a description of our support capabilities in your region.

Care Packages

After installation, the Start-up Care™ package provides a full year of coverage for service and support. After the first year, the Service Care™ package gives an additional one to four years of labor and parts/core coverage along with priority service. For the ultimate level of coverage including a discounted fluids program, unlimited service, key operator training and equipment rental, customers choose the Full Care™ package.

Extended Warranty

Add the Extended Warranty to your initial purchase warranty for up to five full years of parts, labor and travel coverage after your purchase. Both 36- and 60-month warranties are available.

Installation Services

After installation, your expert Field Service Professional will walk your operators through job setup and maintenance procedures — getting your operation up and running quickly and seamlessly.

Training

Operator training is a critical ingredient of any successful coding and marking application, so Videojet offers a variety of on-site and in-house technical training courses. Classes range from one to five days and are uniquely designed to help you succeed with your coding and marking equipment. Contact Videojet Training at 1-800-843-3610.

Integrated Solutions Services

Videojet provides custom, scalable, and integrated coding and verification systems that ensure total compatibility and communication connectivity between Videojet’s coding products and your production process equipment and software. Data acquisition, capture, storage, analysis and reporting transform disparate performance statistics into a highly-valued and reliable information asset to make real-time process improvements a reality.

For a limited time, save on replacement cores for your 1000 Line Continuous Ink Jet Printers

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