Options for Field Service & Care

Care Packages for 1000 Line Small Character Ink Jet Printers

Thousands of satisfied customers testify to Videojet’s long-standing reputation for quality and reliability. With innovative technology, world-class expertise and the industry’s largest service organization, they enjoy true uptime peace of mind. Videojet takes warranty and maintenance programs to the next level with Care Packages for 1210, 1510, and 1610 ink jet printers. For current owners whose warranty has expired and for new owners who want to partner with Videojet to keep their equipment in top condition, there is a Care Package designed for every level of coverage.

Start-up Care and Service Care options are also available for other Videojet equipment:

• Videojet 2300 Series
• Videojet 2120
• DataFlex Plus Thermal Transfer Printer
• P3400 Label Printer Applicator

• Included    +Optional    - Not Included
* Parts and Labor Coverage. This Extended Warranty covers both the parts and factory labor necessary to correct any non conformities or defects
** Travel Coverage. Warranty services will be provided at the installed location of the equipment. Travel is included if the customer site is within 50 miles of the nearest Videojet Service Center
*** Coverage beginning in the second year of ownership

Videojet Full Care Package Benefits

• State-of-the-art 1210, 1510, or 1610 printer
• No capital investment
• Predictable monthly cost for 60 months
• Unlimited on-site support, including parts
• 24 x 7 x 365 telephone support
• Reduced supplies inventories
• Uptime Peace of Mind®

You can enjoy 60 months of uptime with a Full Care package.

Extended Warranty

Add the Extended Warranty to your initial purchase warranty for up to five full years of parts, labor and travel coverage after your purchase. Both 36- and 60-month warranties are available. Service is provided by Videojet’s authorized and factory-certified technicians. Extended warranties do not include operator training, priority service, preventive maintenance, or special consumables pricing.